Shipping fees

Shipping fees are calculated based on the size of an item.

To place an international shipping order, place your order online as normal. After you place your order, you will be contacted by email with a shipping quote for you to approve.

After you place your order and approve any related shipping quote charges, you will be contacted by Customer Service via email with the details on how to arrange payment. Please note that we are not responsible for any wire transfer fees or related charges.

Shipping charges for deliveries outside of Indonesia will be quoted via email within 3 business days of your order or request.

Shipping quotes do not include customs charges, duties, dock fees, brokerage fees or any other internationally related charges.

DOMESTIC AND INTERNATIONAL ORDERS:

Shipping Information

Domicil Living ships nationwide and worldwide.

– Delivery to Jakarta will take about 2-5 days for regular service and 1-2 days for express service.

– Delivery to outside Jakarta will take about 2-7 days depending on the destination cities and 1-2 days for express service. Please note not all of the cities have express shipping service

– International shipping will takes 7-30 days depending on the country

– Delay might occur during public holiday

 

Shipping Methods

We use following courier service :

1. Domestic

We ship nationwide to all cities in Indonesia.

We use J&T Express (www.jet.co.id) for Regular Service and JNE (www.jne.co.id) for Express Service.

2. International

We use EMS POS INDONESIA (ems.posindonesia.co.id) for international shipping

For products larger then 5kg include packing and or fragile/exceptional
dimensions we use LCL International Shipping

 

Shipping Fee

1.  Domestic

Shipping charges will be automatically calculated upon checkout. Our rates are based on J&T, JNE and EMS official websites. Customers will be charged shipping fee based on the weight of their order. If the accumulated weight exceeds 1kg, another kg will be added to shipping fees.

2. International

Rate Starts at 195USD per CBM.

Rate is included: Ocean fright, Packing, Collecting, Wooden Crate, Trucking, Handling, Export documents, B/L fee, and Courier.

Rate Exclude 150USD ISPM#15 Fumigation and V-legal

Rate is Door to Port only.

Rate is not included Insurance. Insurance fee (if needed) is 2 – 3% of the value of the goods.

Payment by Visa and Master Card subject to 3%  Bank Charges

Unfortunately we are unable to provide estimates of import costs for individual countries as they differ widely from country to country. Please note that understanding import restrictions and the payment of any associated import customs and taxes is the responsibility of the purchaser/receiver. We recommend you contact your local customs office for current charges before placing your order.

 

Shipping Rules & Restrictions

We don’t take responsibility and guarantee all goods will be received in time even customers use the express shipping. Since we use third party courier service, some problems might be occur such as incomplete address, traffic shipment etc. To deal with the delay problem, customer can contact their customer service.

Customer’s order only will be processed once we received invoice full amount transfer (including shipping fees). Please note that we are unable to process the order if problem occurred regarding the payment.

We are not responsible in risk of loss of the packages after the packages has been picked up by courier service.

We are not responsible if courier can’t deliver the packages due to incomplete address, misspelled address or no recipient at the address.

However, If there is any problem regarding to these issue, we will be glad to help you.

No orders can be canceled after shipped.

 

Different Shipping Address

If you have another delivery address beside of your member address, you may add additional delivery address once after you submit checkout. You can also add by click addresses at your account.

NOTE: We are not responsible for lost packages and cannot reimburse orders that were misdelivered by the post office or stolen from a property. Please make sure you have your package sent to a secure address. Thank you for understanding. If you have a package that was marked as delivered but was not received, please contact your local post office.